Archive for January, 2012

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CLEAR’s New Devices: CLEAR Spot Voyager and CLEAR Hub Express

January 30th, 2012

We’re proud to announce two new products in the CLEAR device line up.

The CLEAR Spot Voyager is a personal mobile hotspot that connects to CLEAR 4G easily and securely.

Share unlimited super-fast Internet access, anywhere CLEAR has coverage, simultaneously with up to eight wi-fi-enabled devices, including the iPad®, iPhone®, iPod® touch, laptops, smartphones, and portable gaming devices.  The CLEAR Spot Voyager is manufactured by Infomark and costs $124.99 (plus tax and shipping). The device is 2.6” square, weighs only 2.1 ounces, and runs on a rechargeable battery that provides up to six hours of continuous use.   With the device’s built-in wireless router, users have an instant wi-fi network with no set-up or installation required.  Need wi-fi at the airport, on the bus or at the children’s soccer field?  The CLEAR Spot Voyager is perfect for people on the go.

The CLEAR Hub Express is a modem and wireless router in one, supporting wi-fi-enabled devices with coverage up to 150 feet away.  The CLEAR Hub Express is manufactured by Gemtek, costs $99.99 (plus tax and shipping) and is 6.1” x 9.3” x 3.7”.  A combination 4G modem and wireless router, this device is the perfect way to give your home or office high-speed wireless internet.

The CLEAR Spot Voyager and CLEAR Hub Express both currently are available online at www.clear.com.

 

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CLEAR Delivers During Pacific Northwest Storm

January 23rd, 2012

In the late night hours of Tuesday, January 17, a major snow storm descended on the Pacific Northwest. After record snowfall came down on Wednesday, an ice strom hit the region on Thursday. And then came the power outages.

While most folks were staying put, our PNW Field Ops team members were heading out as Clear service was impacted by the wintry blast. At least 30 sites were down at any given time.

Our fearless engineers braved the elements to physically deploy generators from the sites and then spent even more time in the cold troubleshooting and restoring service for our customers. Most of the site outages were caused by commercial power outages, which affected hundreds of thousands of homes.

And for those customers that were affected by the commercial power outages, they could at least brag to their friends via Facebook and Twitter that they still had internet service.

“I live in Sammamish and we didn’t have power for a total of 22 hours in a two day span,” CTO John Saw said. “But my Clear service was up and running the entire time, except for a brief period when the team had to roll out the gensets. Simply awesome.”

Word on the street was Dr. Saw’s house was the place to get connected, and the word spread quickly.

“The only small annoyance was that my son’s friends started coming over with their laptops,” Saw joked. “Thank goodness I don’t have to worry about overage fees.”

Trees and downed power lines, heavy snow and thick ice couldn’t stop our Field Ops team from getting the job done. They worked tirelessly from the early morning hours to night fall each day. It’s safe to assume the LA Times wasn’t referring to these guys when they called Seattleites ”wimps.”

The NOC team also kept very busy during the winter storm by monitoring the situation from Las Vegas and dispatching and coordinating the restoral efforts.

A very big THANK YOU to each person who helped keep our customers connected during Snowmageddon 2012. Individually and collectively, it was a job well done.

 

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How Do I Sign-In to My Account?

January 11th, 2012

The CLEAR My Account is an online account management resource to help customers answer basic billing questions, troubleshoot common service issues and sign into email.  It’s a spot to easily track shipments, check billing statements and monitor data usage.  Here are some basic instructions to help you sign into My Account.

1.  On the CLEAR homepage, notice a link for My Account on the upper right hand side of the page.  Click it.  You will be taken to the My Account login page.

2. Enter your username and password and click “Sign In.”  You will be taken to My Account where you can manage your CLEAR account.

3. If you’ve forgotten your username or password, click the “forgot username or password” links and follow the instructions.

4. If you cannot access the internet on your computer, you can also sign in to My Account via your smartphone.

If for some reason, the previous instructions do not help you access My Account, navigate back to www.clear.com and “Click to Chat.”  Our Chat Team is available 24 hours/ day to help.

 
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